Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain managementĪnalyze data from multiple sources and present recommendations to vendors on trends and opportunities We work hard to ensure your individual professional growth.Īct as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team. The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. You will collaborate with a team of 6-10 Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon's millions of customers. Our goals include providing the best vendor experience, a rewarding Customer Success Manager experience, and ultimately to enhance the experience of our end customers. Recreational & Vocational (Sports & Outdoors, Automotive, Tools, etc.)īusiness, Industrial & Scientific Supplies (Education, Construction, Hospitality, Manufacturing, etc.) Home (Pet Products, Toys, Furniture, Kitchen, Music/Video, etc.)
The Hardlines Amazon Vendor Services Team works with Vendors who sell products such as:Ĭonsumer Electronics (Video Games, Home Ent., Software, Musical Instruments, etc.) Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors.
You will provide data driven strategic insights and ensure high operational standards. Our mission: To be Earth's most customer-centric company.ĭo you enjoy having ownership to create daily and long-term strategic impact on customers and businesses?Īs a Senior Customer Success Manager with Hardlines - Amazon Vendor Services (AVS), you will work with Amazon's top vendor partners, influencing growth across their businesses on and improving end-customer experience.
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